The Centralised Public Grievance Redress and Monitoring System (CPGRAMS)
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an accessible 24/7 online platform for citizens to lodge service-related complaints. Linking all Ministries/Departments of the Government of India and States, CPGRAMS ensures role-based access. Users can easily access CPGRAMS through a mobile app downloadable from the Google Play store or integrated with UMANG.
How to Track
To track grievances, use the unique registration ID provided during submission. CPGRAMS allows appeals for unsatisfied complainants, and after closure, feedback can be provided. A ‘Poor’ rating enables an appeal, tracked with the grievance registration number.
Issues outside CPGRAMS scope:
RTI matters, court-related cases, religious matters, suggestions, and certain government employee grievances, unless channels are exhausted per DoPT OM No. 11013/08/2013-Estt.(A-III) dated 31.08.2015.
Note:
If you lack satisfactory redress for Ministries/Departments and Organizations under DPG, Cabinet Secretariat, GOI, seek DPG assistance. No fee is charged for filing grievances; all funds go to M/s CSC.